Why we gather information:
Treat Fantastic, LLC gathers personal information to process your orders; to help improve our products, features, functionality, services and customer support; to communicate with you and gift recipients concerning your orders, special announcements, offers, and discounts from Treat Fantastic, our Partner Affiliates, and selected third parties.
We may use the information we collect or receive about you for various purposes, but generally personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. We use your information for our everyday business operations such as fulfilment, auditing, administration of the Website, and analytics.
We care about keeping you secure and safe while using TreatFantastic.com, which requires us to also collect your information to protect you, others, and our business by striving to find and prevent fraud, combat spam, malware, malicious activities or other security risks. We also use your information to enforce and improve security measures by attempting to verify your identity so unauthorized users do not gain access to your information.
We never share your information with third-party services providers as part of the services we offer. We do, for example, use credit card information to complete payment transactions through a third-party service provider, Stripe payment processors, much like any department store, grocery store or gas station where you use your credit card. Rest assured in knowing that any information provided or made available to Stripe to complete your payments are contractually obligated to protect your information.
We use your information to improve and personalize the content and/or functionality of the website as well as develop new products, services, and features as well as understand and analyze how you use our website.
We use your information to communicate with you and your gift recipient. We may send you text messages, emails, or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications. In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the website and service. If you send or receive text messages, we may use a third-party service provider to track these text messages for security purposes.
What information we may gather:
We collect information through our website, your emails, mail, fax, telephone, mobile devices and applications, as well as through social media applications. We collect this information when you visit our website, place an order, participate in surveys, promotions and contests, or when you provide feedback or reviews directly or via other applications. We will never share your personal information with anyone or any company other than for our use to fill your order or contact you about Treat Fantastic.
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. As a gift recipient, we will not provide your address or phone number to the person who sent the gift to you. We will let the sender know when you redeem your gift, and when it is received.
If you contact us directly, we may receive and maintain additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you use Treat Fantastic or register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We may invite our customers and users to participate in surveys or sweepstakes. When a customer or a user participates in surveys or sweepstakes, we may request certain personal information such as name and email address.
We and third-party vendors may use automated technologies (including cookie identifiers), along with other collected information, to tailor ads or deliver content when you are on our website. We and our service providers may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt-out of cross-device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.
We may collect or receive personal information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include some demographic information such as income, marital status, spending habits, and other information pertaining to customers.
How we treat the information of children:
Another priority is the protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Treat Fantastic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
When we share information:
From time to time, Treat Fantastic reserves the right to share information with venders, service providers, related entities, third parties and merchants, when required by law, corporate transactions, and with your consent.
How long we keep information:
We will retain personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Understanding your rights:
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to: (a) request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers; (b) request that a business delete any personal data about the consumer that a business has collected; and (c) request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Under the GDPR Data Protection Rights every user is entitled to: (a) to request copies of your personal data for a small fee; (b) to request that we correct any information you believe is inaccurate; (c) request that we complete the information you believe is incomplete; (d) to request that we erase your personal data, under certain conditions; (e) to request that we restrict the processing of your personal data, under certain conditions; (f) to object to our processing of your personal data, under certain conditions; (g) to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.